Candor Support
Contact us
Email support@tagtracker.tech. Tell us your phone model, which check you used (lens finder, infrared, Wi-Fi, Bluetooth or magnetic), and what you saw. We reply within two business days.
Common questions
A check found nothing. Does that mean the room is clear?
No phone check can find every camera. A camera that is switched off, records only to a memory card, or uses a network you are not joined to will not appear in a Wi-Fi or Bluetooth scan. Use all checks and the room checklist, and look closely at anything that faces the bed or shower.
The Wi-Fi scan found no devices on iPhone.
Open Settings > Privacy & Security > Local Network and turn Candor on, then join the room’s Wi-Fi and scan again.
The Bluetooth scan does not start.
Turn Bluetooth on and allow Candor under Settings > Privacy & Security > Bluetooth (iPhone) or in the app’s permissions (Android).
How do I cancel or restore a subscription?
iPhone: Settings > your name > Subscriptions. Android: Google Play > Payments & subscriptions. To restore Premium on a new phone, open the paywall and tap Restore.
Guides
Step-by-step room checks: hidden camera guides.